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Our general terms and conditions apply to every offer from us as a merchant to you as a consumer (any natural person who acquires or uses products or services put on the market exclusively for non-professional purposes).
We only deliver to certain countries. If you provide a delivery address in another country, we may refuse your order.
To place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we find that an order has been placed by a minor, we may refuse this order.
Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available on the website.
If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print, either together with the order confirmation or, at the latest, upon delivery. We recommend that you always do this.
If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to those special terms and conditions. Should our general terms and conditions conflict with those special terms and conditions, you, the consumer, can always invoke the most advantageous text in your favour.
If an offer only has a limited validity or is subject to certain conditions, we state this explicitly in our offer.
We always describe as fully and accurately as possible what we are selling you and how the ordering process will take place. In any case, the description is sufficiently detailed to allow you to make a proper assessment. If we use images, they are a true representation of the goods and/or services on offer. However, to err is human and if we are obviously mistaken, we are not obliged to still deliver to you.
Your order is complete and the contract between us is final as soon as we confirm your order by e-mail and as soon as we receive approval from the card issuer for your credit or debit card payment transaction. We accept payment methods such as Visa, MasterCard,Maestro, Bancontact, PayPal, wire transfer . If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
To purchase a product, complete the order form and choose your mode of delivery: pick-up after appointment, shipping within Belgium or shipping abroad. By submitting the order form by pressing the order button, you indicate your agreement with these general terms and conditions. Once you have completed these steps, your purchase is final.
If you buy goods or services from us, you have the right for 14 days from delivery or conclusion of the agreement to decide that you do not want to keep the goods. You can then return your order without paying a penalty and without giving a reason (you pay the costs of returning the goods yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price (excluding shipping costs) of it using the same means of payment with which you paid.
You will therefore bear the direct costs of returning the goods. We will indicate the cost price of this or make an estimate, if this cannot be reasonably calculated in advance.
We may wait to reimburse you until we have received the goods back.
During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. If you return the goods, this must be done if possible together with the original packaging, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.
If the product is damaged due to careless handling by the consumer himself or during shipping, the consumer is liable for any depreciation in value of the product.
You can return your return package via post or courier.
The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraph 2. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is possible for products
that were created by the entrepreneur according to specifications of the consumer;
that are clearly personal in nature, such as personalised books or prints;
which cannot be returned due to their nature;
the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence;
Admission to the workshops/courses is in order of receipt of application forms. Telephone registrations are deemed to have been made only after the registration form has been completed.
Each registration is binding.
Of course, the course participant may have to cancel the booked course. However, this will incur costs. The costs for the course participant are as follows:
in case of cancellation, 10% of the course fee will be charged with a minimum of €25 as compensation for administrative costs.
From 30 days to 7 days before the course, 50% of the workshop/course fee will be retained.
In case of cancellation within 7 days before the workshop, the course participant will owe the full course fee and is not entitled to a refund of the amount already paid. These costs shall be increased by the insurance premium and any costs charged by the suppliers involved (flights, transport, hire, hotel, etc.).
If a course participant is unable to participate in the course, replacement by another course participant is possible.
No cancellation fees will be charged if there is a valid reason for cancellation (death, illness with doctor’s certificate, etc.), this will be determined in consultation with the customer.
The client is entitled to cancel the course agreement, if three days before the start of the course the number of registrations is less than the minimum number of participants of the course.
If serious circumstances (weather or other unforeseen circumstances) give reason to do so, the client reserves the right to make changes to the programme or postpone the course. When registering for a course, the course participant is expected to keep the entire weekend and any subsequent public holidays free, so that in the event of a postponement, a new date can be found at short notice that suits all course participants. If a course is postponed, the course participant cannot claim a refund if he/she has not kept the weekend and/or public holidays free.
The customer accepts no liability for personal injury or damage to property of the course participant, nor any liability as a result of events during the course.
During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
Our prices include all taxes, duties and services. So you will never be surprised. However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always notify you before you finalise your purchase.
We guarantee that our goods are in conformity with your order and meet the normal expectations you may have of them taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws existing at the time of your order.
Moreover, with regard to the delivery of goods, we apply the statutory minimum warranty period of two years if the good does not conform to the order placed. This means that if the goods are faulty or defective, they will be repaired or replaced free of charge up to two years after delivery.
If possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time, shall you be entitled to demand a price reduction or rescission of the sales contract.
If the defect or fault manifests itself within 6 months of delivery, it is deemed to have already existed before delivery, unless we can prove otherwise. After 6 months, you will have to prove yourself that the defect was already present at the time of delivery.
All goods and services are delivered to the address indicated by you at the time of your order.
When an article is in stock, it will be offered to your delivery address in 1 to 4 working days. When an article is not in webshop stock, it will be offered at your delivery address in 3 to 6 working days. We will inform you of the delivery time in your order confirmation.
If we cannot deliver on time, we will always inform you before the expiry of the scheduled delivery period. If we fail to do so, you can cancel your order free of charge. In this case we will refund you within 30 days after cancellation at the latest.
Our shipments are always made at our risk. So you do not have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
If the goods delivered by us were damaged in transit, do not match the items listed on the delivery note or do not match the items you had ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt.
We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases shall be limited to the value of the items proven not to have been received by the customer.
Article 12: Duration
The consumer may terminate an agreement entered into for an indefinite term at any time subject to agreed termination rules and a notice period not exceeding one month.
A fixed-term contract has a maximum duration of two years.
If in a fixed-term goods contract it has been agreed that in case of silence of the consumer the distance contract will be prolonged, the contract will be continued as an open-ended contract and the notice period after continuation of the contract will not exceed one month.
When a fixed-term service contract concluded between the company and the consumer contains a tacit renewal clause, this clause shall be placed in bold letters and in a box separate from the text, on the front of the first page.
This clause shall state the consequences of the tacit renewal, including the provision of the following paragraph regarding termination, as well as the deadline by which the consumer may oppose the tacit renewal of the contract and the way in which he shall notify this opposition. After the tacit extension of a fixed-term service contract, the consumer may terminate the contract at any time without compensation, subject to the notice period of up to two months.
In case of force majeure, we are not obliged to fulfil our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.
Force majeure is any circumstance beyond our will and control that prevents the fulfilment of all or part of our obligations. By this we mean, among other things, strikes, fire, operational breakdowns, energy breakdowns, breakdowns in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or non-timely delivery by suppliers or other third parties engaged, …
Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights vested either in us, our suppliers or other right holders.
You are prohibited from using and/or modifying the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos colour combination, etc … without our prior and express written consent.
We naturally always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us at email@example.com . We make every effort to deal with your complaint within 7 days.
All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and only the competent Belgian courts have jurisdiction in the event of disputes. If, for reasons of international law, a different law does apply, the Belgian Market Practices and Consumer Protection Act will be the primary reference for the interpretation of these general terms and conditions.
In the event of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorised to receive any request for out-of-court settlement of consumer disputes. The latter, in turn, will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be/nl
In the case of disputes of a cross-border nature, you can also use the European Union’s Online Dispute Resolution platform via this link: http://ec.europa.eu/odr